Top Frequently Asked Questions

Are your products and services limited to  the Real Estate industry?

No, we have a broad customer base ranging from franchises to the medical industry!

Our amazing photography, cinematic video and custom print materials are ordered daily by a wide range of industries within Silicon Valley and Beyond.

What  is the turnaround time for Photos and all Print Material?

Day Photos – 24 hours.  You will receive an email with the link to our download center by 9 a.m. the day after 

your photo shoot.

Dusk Photos – 48 Hours. You will receive an email with the link to our download center by 9:00 a.m. two days after your photo shoot.

1-4 Sided Brochures – If approved by 2:30 p.m., you will receive the finished product the following day via our delivery service.  If pick up is requested, your product will be ready for pick up by 6:00 p.m. the same day approved.

8+ sided brochures – if approved by 2:30 you will receive the finished product with 48 hours via our delivery service.  Custom and large volume Orders:  The turnaround time will be determined by the quantity and scope of project.


How do I know which Photography Package to  order for Real Estate Listings?

We recommend that you chose the “Open” (Photographers Discretion) upon ordering your photography package.  In doing so, the photographer can best recommend how many photos you will need to best showcase the home upon seeing it. 

What  is the protocol if I send my information AFTER 8:00 a.m. the day after the  photo shoot?

A proof will then be sent the next (following) business day.

If a same day proof is critical, a same day rush fee will apply.


What information do I need to submit for my Brochures, Post Cards or Print Marketing Materials order?

For Real Estate, Submit the order requirement Word document that is emailed to you upon placing the order to by 8:00 a.m. the day following the photo shoot.  If your photo shoot is on Thursday you must submit your form on Thursday by 8 AM to get a same day text proof. When the Photos become available the following day (Friday) you will get the final proof with photos added which must be approved by 10 AM to be delivered the same business day.


For All Other Businesses, Submit Basic Information to


When  will I receive my brochure, flyer or print material proof for final approval?

Upon receiving all the necessary and accurate information regarding your order, a proof will be sent via email the same day; unless we receive the information after 8am a proof will then be sent the next (following) business day.

What is the difference between the paper  types?

Laser Paper is 100 Pound text gloss

Heavy paper is 130 Pound cover gloss

Vellum is a parchment like translucent paper we generally us for inserts and high-end brochures.

Black and White paper is 28 Pound text